I am not a fan of Continental/Northwest to start with, but what happened yesterday defies explanation.
My husband's aunt, who is 87, was flying from Tulsa to Tallahassee. She had a stop in Memphis and the weather was terrible. Tornadoes, big rain and wind... so I can understand why her flights would be delayed, then eventually cancelled.
What I don't understand is why they didn't put her in a hotel room to try again the next day. Instead, they found another flight... to GAINESVILLE. There is no air service between Gainesville and Tallahassee, so she wound up hitching a ride with a couple who rented a car. The arrived at the airport at 3AM, only to find that it was closed (this is not a big city). My brother in law wound up getting up to go get her. Who knows where the luggage is....
I sincerely hope that Continental/Northwest Airlink will make some kind of restitution. It was inexcusable what they did to her.
When I called this morning to see if I needed to pick her up today, I got the story from my mother-in-law (who I woke up at 9am). They were all still asleep, so I got off the phone and have spent the rest of the morning steaming out of my ears for her. Wow. I'm still mad.